The Future of Startup Marketing
When I decided to start freelancing for startups, people kept advising me to always ask for the client’s budget right at the very beginning.
So I asked.
“Hey man, oh yeah, thanks for asking. Well, as you know we are a startup and we don’t have a budget yet but we’ll give you a lot of exposure.”
A lot of exposure? What does that really mean?
if someone asks you to work for free “for the exposure” you can tell them people often die from exposure.
— Paul Jarvis (@pjrvs) 26 June 2014
While I was spending the early days of my freelancing journey sending out pissed-off emails to free riders, I noticed those free riders were at least being honest.
I’ve seen clients disappear without paying right after I sent them the final project files, while some others pretended to be upset so they could still disappear with the files.
According to some close friends, the reason I couldn’t make freelancing work was obvious:
“Stop wasting your time trying to target desperate entrepreneurs and startups. Go offer your marketing services to big companies with deep pockets instead. Entrepreneurs are broke and they don’t even know what they want. They are the worst clients ever.”
I never managed to find a corporate client “with deep pockets,” whatever that really meant. But I decided to start approaching startups that I knew had raised at least some funding, instead of targeting the so-called “broke entrepreneurs”.
I also figured the founders of these just-funded startups still had to build their in-house teams so they would be open to getting some freelancer help down the road.
But getting paid wasn’t the only trouble with serving startups.
Every time I approached these clients telling them I could help with marketing or growth, I was treated as a magician who was expected to bring phenomenal growth overnight.
Some religiously believed their growth had to be similar to those hyper-growth startups like Slack and a few were sharing example stories such as how Airbnb achieved spectacular growth by growth hacking Craigslist.
Having such sudden and crazy growth expectations wasn’t entirely the fault of those founders, though. It was the new trend in town:
Growth hacker in. Marketer out.
The first decade of the 2000s in tech were the days when being a marketer was still cool. There were no words like “hacker”, “startup”, or “growth” attached to it.
And when someone asked about what we did, our answer was pretty simple: marketing.
Then in 2010, Sean Ellis appeared on the tech scene and coined the term “growth hacker”.
His insanely popular “Find a Growth Hacker for Your Startup” essay had something bold to say about startup marketers:
“…Rather than hiring a VP Marketing … I recommend hiring or appointing a growth hacker. A growth hacker is a person whose true north is growth.”
Soon the term was everywhere and many influencers were helping it spread further. According to Neil Patel, growth was the sun that a growth hacker revolved around and the marketers didn’t revolve around that sun in the same way:
“Of course, traditional marketers care about growth too, but not to the same extent.”
While some people had difficulty understanding the hype around the “growth hacker”, the term was too cool to ignore.
I was one of those many marketers who were rushing to update their Twitter bios by changing their job titles from the boring “marketer” to the new, cool “growth hacker”.
It was also when the word “hustler” was just starting to become popular. So we were now both “growth hackers” and “hustlers”, and we were boosting our egos every time we told people how busy we were growing the hack out of startups.
While most of the growth-hacking advice contained invaluable lessons, we the marketers managed to ruin things yet again. With the excuse of hacking our way through, some of us started to employ heavily aggressive and spammy tactics.
Using tactics like Twitter follow-for-follows, spammy email pop-ups, black-hat SEO backlinks purchased for $5 on Fiverr, auto-favouriting tweets, or Instagram like-for-likes were enough to call ourselves growth hackers.
And the last few years have seen numerous examples of failed spammy tactics and sparked a huge discussion that questioned if growth hacking was bullshit or ethical, or whether throwing away your integrity was worth a few extra clicks.
While I understand the critics, I fully trust it wasn’t the intention of Sean Ellis or his followers, whose insights helped many startups grow. He probably had no idea to what extent the world would misinterpret his term and confuse it with employing nonsense hacks.
After all, it’s fair to say that many of those shortcut tactics actually worked.
The cycle is always pretty straightforward:
- A tactic starts to work great.
- Others (Hello, marketers. Oh wait, hello, growth hackers) notice it’s working great.
- More people adopt the tactic.
- The tactic soon becomes fatigued, typically by the time someone writes a blog post to brag about how they grew their startup by 345 percent without spending a single penny on marketing.
While we’re too busy milking each tactic for all it’s worth, the consumer isn’t a moron. Her BS-detectors are getting better and she’s becoming smarter than ever before at ignoring our old-school tricks.
“Hey, but I’m sure my audience pays me attention,” you try convincing yourself. But recent research suggests that the average human attention span of people is now shorter than that of a goldfish.
And the moment you hope to get some search traffic, you realise there are now businesses dedicated to ensuring your content never makes it to the front page of Google.
Come on. Let’s not even talk about the millions of blog posts published every day, the ever-rising shopping cart abandonment rates, or the percentage of people who never read your content to the end.
But enough with these depressing stats, because I’m not writing this essay to add yet another point to the growth-hacking debate or to talk about the first-world problems I had when freelancing for startups.
Instead I want to highlight a few points on what all the clutter and sad stats might actually mean for the future, especially for those of us who are spending their days and nights trying to grow a startup on a journey full of ups and downs.
The Future of Startup Marketing
- While a startup is a company designed to grow fast, the temptation to grow it overnight is dangerously correlated to the temptation to chase shortcuts. And shortcuts cost. They might cause you to lose your entire website traffic, kill your startup, or even ruin an entire industry.
how we got traffic: hard work + good content
what people want me to say: found a crazy loophole with FB Ads; super cheap too
— Dave Gerhardt (@davegerhardt) 22 August 2016
- Not only that, but giant gatekeepers such as social networks continue to declare one war after another against those shortcutters. Google is now moving more email campaigns to spam folders than ever before and they just announced they’ll be starting to punish sites with annoying pop-ups.
Fuck your huge annoying double pop-ups on your blog. I was just about to link to your post, but forget it.
— Corbett Barr (@CorbettBarr) 25 November 2014
- The slippery road of chasing such “get rich quick” hacks matter also for the type of audience you might want to build for your business. By engaging in those short-term tactics, we only attract customers who have short-term goals, and frustrate other people whose trust we lose.
- Envisioning the future of startup marketing begins exactly at this moment, when you realise the cost of playing the long game is actually not any higher than following the shorter path which takes you only so far. In the most cluttered marketplace in history where ad blockers are now topping app stores and people are getting better at ignoring us than ever before, playing the long game thus requires reconsidering the way we ask for a sale:
Best way to sell something – don’t sell anything. Earn the awareness, respect, & trust of those who might buy.
— Rand Fishkin (@randfish) 4 February 2015
- To cut through the clutter of today, best-selling author Jay Baer suggests your marketing should be so good that people would gladly pay for it if they were asked. Marketing today is defined by how useful it is to your customers. And the bar for what’s useful has risen substantially, so substantially that it’s getting increasingly difficult to impress your audience. Take the marketing we do at Crew as an example. Despite having a blog with over a million annual readers, a series of popular podcasts, and tons of useful side projects that attract quite a few million monthly visitors, we’re still struggling to impress even our most loyal audience. We’re constantly reminded that if we quit creating extreme value, they might as well quit sticking with us as they’re surrounded with many other awesome options. Applying Jim Rohn’s advice, we realise the secret to growing a startup is to find a way to do more for your audience than any other startup is doing.
- And when the bar to impress people is so high, instead of trying to create value on their own, a growing number of startups now form strategic alliances together, such as Product Hunt teaming up with Amazon or Crew with Designer News.
- Of course, there are many other ways to deliver extreme value. When growing the top of your funnel is getting increasingly expensive, many startups are finally recognising the importance of retention over acquisition. They focus on word-of-mouth-driven growth strategies, mostly by delighting their existing users and setting Net Promoter Score – ‘the one number you need to grow’ as many refer to it – as a company-wide metric. Slack is probably the best-in-class example when it comes to relentlessly focusing on customer experience.
And they said it was stupid of Slack to have 5x more customer support representatives than sales people: pic.twitter.com/lUXBAIkiIC
— Ali Mese (@meseali) 9 August 2016
Growth doesn’t come from reading a bunch of growth-hacking articles or applying a set of universal tactics just because they worked for another random startup. And it isn’t necessarily a job reserved only for the growth hackers many love to call magicians.
Rather, growth starts with the very first line of your code and needs a great product that your full team works hard to improve, day by day, one baby step at a time. Growth is thus everyone’s job, not just marketing’s.
And growth often happens to those who are here to stay and start a business they hope will last forever; those who believe in the power of consistency while the majority find it boring and don’t have the patience or vision for it.
Growth doesn’t happen overnight.
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